The questions we ask determine the answers we get.
The current political tension between Catalonia and the rest of the Spanish State is a perfect, though painful, opportunity for exploring communication and the limitations on its effectiveness when taking place in what seems to be a vacuum, in terms of mutual understanding..
Fortunately for most of us, we don’t have to deal with this level of complexity in our day-to-day negotiations, but it’s worth being aware of how high-stake scenarios have the potential to force us unwittingly into a terrain of no-return. The best way of dealing with this is by avoiding it happening in the first place. From a coaching perspective, there are some useful tools that can help us kick off on the right foot:
This approach will automatically raise the bar of conversational effectiveness, and will enable greater depth of communication while helping us deal more effectively with the assumptions we may be holding about the situation.
I have no evidence to back up this assertion, but I’m pretty sure Puigdemont has never really asked himself: “What can we do to build common ground in this situation?”
The questions we ask determine the answers we get. Powerful questions lead to powerful answers and greater understanding.